Last Revised on July 28, 2020.
Welcome to the deluxeflights.com website (the "Website" or “Site”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel - related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “DeluxeFlights” refer to a travel agency focusing on the sale of business class air travel to corporate and high-end leisure customers. The term "you" refers to the customer visiting the Website and/or booking a reservation through our customer service agents.
Disputes. The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), the Service, or the Website shall be BINDING ARBITRATION administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against the Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding. By using the Website or the Service in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and the Company (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against the Company (except for small-claims court actions) may be commenced only in the federal or state courts located in San Francisco, California. You hereby irrevocably consent to the jurisdiction of those courts for such purposes. This Agreement, and any dispute between you and the Company, shall be governed by the laws of the state of California without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act. You can decline this agreement to arbitrate by filling out an arbitration opt out letter and sending it to our email info@deluxeflights.com within 30 days of first accepting these Terms.
This Website is offered to you considering conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"), which may be revised when it is necessary. Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of the Website. By accessing or using this Website or contacting our agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use this Website, book any reservations or apply for any our services through our agents.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by DeluxeFlights on behalf of the airlines depending on the type of payment method used and on the type of services and goods.
As a condition of your use of this Website, you warrant that:
We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
Name changes on tickets are not allowed – only the original passenger can use the ticket(s). Take special note that airline tickets and hotel accommodations and all service fees may not be refundable. If fare rules allow refunds and/or exchanges, a $250 (per person) processing fee will be charged in addition to any applicable fees charged by the carrier/provider upon cancellation/exchange. Fees will vary depending on the providers terms and conditions. You will not receive a monetary refund when canceling. Instead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase on long haul international flights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase.
No-Show tickets cannot be refunded, nor can they be exchanged. Unless the reservation is cancelled and the trip rescheduled prior to the original departure date, the ticket is suspended and refunds are not possible.
Please check your e-mail frequently for any schedule change notifications from the airline and verify the current flight information 72 hours prior to scheduled departure. Failure to use any reservation will result in an automatic cancellation of all continuing and return flight reservations and suspension of the tickets. The ticket can be used only in the sequence it was issued. Out of sequence usage is not allowed. The recommended check-in time for all international flights is minimum 3 hours before departure time, even if you are traveling on a domestic flight to another airport to connect to your international flight.
Airline tickets are subject to the published conditions of carriage and rules, including but not limited to, cancellation policies of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time - schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries. DeluxeFlights is not responsible for schedule changes.
If your ticket is not honored for any reason, please contact your agent immediately. Your ticket is guaranteed up to the amount paid for the ticket, and DeluxeFlights will replace your ticket within 24 hours or offer a full refund, or provide other alternative options within 24 hours.
Travelers may have to pay additional fees at the airport if their checked items exceed the weight, size or number spelled out in the standard baggage allowance of the airline. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time.
Frequent traveler awards (miles, points etc.), upgrades, certificate vouchers and other discounts or incentives may not apply to DeluxeFlights flights, hotel stays, or other travel services. Additionally, mileage accrual may not apply to all tickets. Please discuss this with your agent for more information.
Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these additional terms and conditions carefully on the airline or hotel or other accommodation providers websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the suppliers rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such deposit is unrelated to any payment received by DeluxeFlights for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such suppliers rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
International travel requires that passengers have in possession a valid Passport, which must be presented for all international flights. Please note that some countries may require a visa and/or a health card. It is passenger's responsibility to have all required travel documents in possession at check-in. It is strongly recommended that passengers review visa requirements for all stops as some countries may require a transit visa. Passengers transiting via or connecting between airports located in the European Union - Schengen Zone may need a Schengen Entry visa. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements. Some countries have special requirements for one way travel – it is travelers’ responsibility to make sure they meet eligibility criteria for one way travel. Visa information is also available at the Travel Advisory Section of the U.S. State Department (phone line: 202-647-5225, official website: https://www.state.gov/). Holders of non-U.S. passports are advised to contact the embassies of their destination and transit countries to obtain entrance requirements.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. DeluxeFlights urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://www.state.gov/, https://www.tsa.gov/, https://www.transportation.gov/, https://www.faa.gov/, https://www.cdc.gov/, and https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx.
By offering for sale travel to particular international destinations, DeluxeFlights.com does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
The confirmed tickets are non reroutable and non transferable. If fare rules allow refunds and/or exchanges, a DeluxeFlights fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from DeluxeFlights (recalled commissions). Reservations for tickets to be refunded and/or exchanged must be canceled at least 72 hours prior to scheduled departure time - NO SHOW ticket(s) will not be processed for refund and/or exchange. All exchanges are subject to fare difference and fare rules applicable on the date of change. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure. After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and DeluxeFlights has no power to override these restrictions. Once the tickets are issued, they are subject to fare restrictions.
All the tickets sold by DeluxeFlights are electronic tickets (e-Tickets) and will be sent to the email address provided by you during the booking. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on.
DeluxeFlights uses stringent safety measures for credit card payment processing. We accept all major credit cards: Visa, MasterCard, American Express, Diners Club, Discover. Credit card transactions are authorized at the time you or anyone acting on your behalf accepts these Terms & Conditions and continues with the purchase. All credit cards must have a verifiable US, Canadian, UK, Australian, Singapore or other country billing address. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that its safe to process them. In order to establish validity of such transactions, we may contact you or your bank. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement. Most credit card transactions over the phone to our Client Service Department are recorded and are available as evidence in case of any dispute. If your credit card is declined for any reason, we will notify you within 24 hours. Simply submitting the credit card does not automatically guarantee ticketing. All bookings and fares are not guaranteed until ticketed by the supplier.
Some banks and credit cards impose fees for transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since DeluxeFlights may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
Information contained on the website (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. DeluxeFlights makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the website or any related materials, products, services, or information. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the website, or your downloading of any materials, data, text, images, video, audio, or other information from the website or associated with any email or links sent to you by DeluxeFlights. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the website or the services or materials on the website or the travel reservations booked through DeluxeFlights call center, even if advised of the possibility of such damages. in no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability.
Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the website must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the website shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air transportation, hotel accommodations, meals, travel insurance, etc.) And are in no way liable for such providers products and services.
The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the DeluxeFlights or the its affiliates. DeluxeFlights and its company affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. DeluxeFlights and the its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
By using the Website, you agree to irrevocably waive any claim against DeluxeFlights, its subsidiaries or affiliates, and any of such parties' officers, directors, managers, agents, contractors, or employees, and expressly agree that neither DeluxeFlights, nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:
any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier; any inconvenience, loss of enjoyment, mental distress or other similar matter; any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; any cancellation or double-booking of reservations or tickets beyond the reasonable control of DeluxeFlights; and any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
For avoidance of doubt (and without limiting the foregoing), DeluxeFlights does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions inure to the benefit of DeluxeFlights, its affiliates, and the suppliers of travel products and services purchased through our Website.
Customer satisfaction is the foundation of our success. That’s why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, you agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us by contacting DeluxeFlights Customer Support at +1-888-355-5062 or info@deluxeflights.com so that we have an opportunity to try to address your concerns.
You agree to protect and indemnify DeluxeFlights, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
There are no financial limits in respect of death or bodily injury. In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (approximately EUR 1,300; US $1,700) per passenger in most cases. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; US $7,100) per passenger in most cases
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage. The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.
DENIED BOARDING: Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airlines choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. The complete rules for the payment of compensation and each airlines boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).
CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.
DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. In the event of charges made by DeluxeFlights, the Merchant Location and address used for payment processing will be:
You have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call DeluxeFlights prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, DeluxeFlights will work with you in resolving your concerns. DeluxeFlights retains the right to dispute any chargeback that it believes is improper, as described more fully below. DeluxeFlights also retains the right to fully cancel any booking in the event of a chargeback related to that booking.
DeluxeFlights deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.
For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you.
You hereby unconditionally authorize Luxury Travel Services LLC to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.
You hereby unconditionally authorize Luxury Travel Services LLC to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank.
You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For the latest travel supplier requirements, check the supplier’s home page. We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund. If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we may charge a nonrefundable fee for such services. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy. YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS DESCRIBED ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.
Effective Date: 01 January 2026
Welcome to deluxeflights.com website (“Website”). This Website is designed to assist customers in finding travel information, determining the availability of travel related goods and services, and facilitate customers booking reservations with third party travel agents, travel suppliers and travel providers, which include, without limitation, airlines, hotels, rental car companies and consolidators (such third party travel agents, travel suppliers, and travel providers are collectively referred to as “Travel Providers”).
The terms "we", "us", "our" refer to Dyninno Management (DIFC) Ltd, a company registered and existing in the United Arab Emirates with registration No. 6659. The terms "you" or “yours” refer to the customer visiting and using the Website.
IMPORTANT: We are not a Travel Provider and does not make any sale of goods or services to you. All reservations you make via the Website are made by you with the applicable Travel Providers, not with us. This Website’s and our facilitation of your booking reservations with the Travel Providers is limited to (1) presenting to you on the Website information provided to us by the Travel Providers on travel-related products and services, which include, without limitation, flights, accommodations and car rentals and other travel-related products and services, pricing for these products and services and other relevant information offered by the Travel Provider (such information, products, and services collectively, the “Travel Products” and our services, the “Services”); (2) if you opt to book any reservations by phone via access provided by the Website, providing you with such access to, and enabling you to call the applicable travel agents of the applicable Travel Providers for said booking.
The Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below ("Terms and Conditions"). Please read these Terms and Conditions carefully before using, accessing or obtaining any information or services from the Website. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference into these Terms and Conditions.
By using the Website or by clicking the “accept” or “agree” button when made available to you to indicate your agreement to these Terms and Conditions, you agree to comply with and be bound by all such terms, conditions and notices of these Terms and Conditions without limitation or qualification. If you do not agree to our Terms and Conditions, you must stop using the Website and should not make any bookings with any Travel Providers through the Website.
We reserve the right to deny access to the Website to anyone at any time.
We reserve the right to modify, revise and update these Terms and Conditions for any reason at any time without notice to you and liability to us. We also reserve the right to withdraw or amend this Website and any service or material we provide on the Website in our sole discretion without notice. All changes are effective immediately when we post them. If you continue using the Website following the posting of modified Terms and Conditions, you will be deemed to have accepted any amendments and will be subject to the Terms and Conditions in effect at the time of your use. Please review these Terms and Conditions periodically for changes. If you object to any provision of these Terms and Conditions or become dissatisfied with the Website in any way, your only recourse is to immediately terminate the use of the Website, stop using our service, and refrain from making any bookings with any Travel Providers through the Website.
In some instances, both these Terms and Conditions and separate terms and conditions will apply, including without limitation, terms and conditions for the loyalty and / or referral programs, terms and conditions written on a travel voucher, in an email to you or any other separate terms, such as any Travel Providers’ terms and conditions (collectively “Additional Terms”). Please read these Additional Terms carefully. By using our service and booking through us, you agree to be bound by such Additional Terms as well. To the extent there is a conflict between these Terms and Conditions and any Additional Terms, these Terms and Conditions will control to the extent concerning the interactions between you and us unless expressly stated otherwise.
We only provide the Services and do not make any sale of goods or services to you. In providing to you the Services, we perform operating activities on the Website, including:
By using the Website, you represent and warrant to us, and agree, that:
If you have a personal account on the Website, you will safeguard your account information (if any), including your passwords and login, and will supervise and be completely responsible for any use of your account by you and anyone other than you. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions as well as any Additional Terms and comply with them. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We retain the right at our sole discretion to deny access to anyone to the Website at any time, for any reason and without any notice or liability, including, but not limited to, for violation of these Terms and Conditions.
The content and information on the Website as well as the infrastructure used to provide such content and information are proprietary to us or Travel Providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through the Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, software or travel products or services obtained from or through the Website or a Travel Provider or a travel agent thereof.
Additionally, you agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions, and you specifically agree not to:
If your use of the Website shows signs of fraud, abuse or suspicious activity, we may, at our sole discretion, at any time and without any notice or liability, suspend, terminate or restrict your access to all or any content on the Website. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action, and you may be liable for monetary losses, including litigation costs and damages.
The rates displayed on the Website are obtained from Travel Providers. We cannot guarantee the prices displayed on the Website. You acknowledge that prices change constantly, and charges (payment fees, services fees, taxes and other charges) in addition to what is displayed on the Website may apply in your actual booking with the applicable Travel Providers, including under their Additional Terms.
All airline tickets booked with the applicable Travel Providers are e-tickets. The e-ticketing system is a paperless method to buy airline tickets. Once you have made your booking, you will receive a confirmation email with your flight booking reference number(s). You will not receive a paper ticket from us to show at the airport.
If you make a booking with a Travel Provider, we have no responsibility for the booking or for the Travel Products beyond the Services. If you have any issues or disputes with respect to your booking and / or Travel Products beyond the Services, you agree to address and resolve all the issues with the Travel Provider directly.
The Additional Terms will apply to your reservations and bookings of Travel Products with the applicable Travel Providers. Please read these Additional Terms very carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the specific Travel Provider, including airlines. You agree to abide by the Additional Terms of purchase imposed by any Travel Provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with its rules and restrictions regarding availability and use of fares or Travel Products. Travel Providers may change prices without notice. Please note that airfare may only be guaranteed once the purchase has been completed and the tickets have been issued. Travel Providers may reserve the right to take action leading to the cancelation of your booking if full payment is not received in a timely fashion.
Some Travel Products may also be sold in a currency other than the currency you choose for the display of the search results for convenience purposes. Our currency conversion is for informational purposes only and should not be relied upon as accurate or current. As a result, when you book, the amount charged to your payment credit card by your payment provider (e.g. your credit card company) may be slightly different. Your statement may also include a charge conversion fees or fees from your payment provider to process the transaction, plus any applicable taxes (if any).
You acknowledge that some Travel Providers offering certain Travel Products may require you to sign their liability waiver prior to participating in the Travel Product they offer. You understand that any violation of any such Travel Provider's rules and restrictions may result in (i) cancellation of your reservation(s), (ii) you being denied access to the applicable Travel Product, (iii) your forfeiting any monies paid for such reservation(s), and / or (iv) the Travel Provider debiting your account for any costs it incurs as a result of such violation. None of said situations is within our control and will be entirely between you and the applicable Travel Provider.
The Website contains hyperlinks to other websites and resources operated by third parties, for which we are not responsible. Such hyperlinks include those to the websites of some Travel Providers and are provided for your reference and convenience only. We do not control such websites and are not responsible for them, their content or the privacy or other practices of such websites and accept no responsibility for any loss or damage that may arise due to your use of them. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. You should refer to the terms of use, privacy policies and other rules stated on these websites before you use them. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by United Arab Emirates and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws and belong to us or our affiliates.
These Terms and Conditions permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
You must not:
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you wish to make any use of material on the Website other than that set out in this section, please address your request to: info@deluxeflights.com
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms and Conditions, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.
If you are aware of an infringement of our intellectual property, please let us know by emailing us at info@deluxeflights.com. We only address messages concerning copyright infringement at this email address.
Deluxeflights name, DeluxeFlights trademark and all related names, logos, product and service names, designs, and slogans are our or our affiliates trademarks. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
All the Information contained on the Website (including text, graphics, links or other materials) are provided on an "as is," and "where available" basis. Neither we nor any Parties (as defined in the Waiver and Release section below) make a representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the Website or any related materials, services, or information.
You agree that under no circumstances, including, but not limited to negligence, shall we or any Parties be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the Website, or your downloading of any materials, data, text, images, video, audio, or other information from the Website or associated with any email or links sent to you by us. In no event shall we or any Parties be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Website or the services or materials on the Website, even if advised of the possibility of such damages. In no event shall our aggregate liability exceed the total charges set forth in the itinerary generated by the Website giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of the Website must be communicated beforehand to us in order to reach a mutual agreement.
Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Website shall be at your own risk. We are acting hereby only as an information intermediary only for travel-related products and/or services and are in no way liable for any Travel Providers’ products and services. We do not warrant the accuracy, completeness, or usefulness of the information presented on or through the Website. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
By using the Website and / or our services, you agree to irrevocably waive, and hereby do release us from, any claim against us and our affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, assigns, shareholders, and representatives (collectively, the “Parties”) and expressly agree not to attempt to hold us or any Parties, liable for:
For the avoidance of doubt (and without limiting the foregoing), we do not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
You shall defend, release, indemnify and hold us and all Parties harmless from and against any and all claims, damages, losses, liabilities, causes of action, or demands (including reasonable legal and accounting fees), fines, penalties or other costs or expenses of any kind or nature, direct or indirect (collectively “Losses”) brought by third parties as a result of, caused by, related to or arising out of (i) your breach or violation, or threatened breach or violation of these Terms and Conditions; (ii) your use of the Website or use of any information from the Website; or (iii) your dealings with any Travel Provider and your making of reservation, booking or purchase of any product and services with said Travel Provider.
If you have a dispute with a Travel Provider, including but not limited to airlines, hotels, car rental companies, and consolidators, you release us and all other Parties from claims (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way related to such dispute.
All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
Any disputes and matters arising out of or in connection with the Website and / or our Services shall be construed and enforced in accordance with the laws of the United Arab Emirates. Any travel purchases are governed by the applicable Travel Providers’ terms and conditions and the laws specified therein.
Any legal action brought pursuant to these Terms and Conditions or relating to the Website and our services must be brought in your individual capacity and not asserted as part of a class action, consolidated, or representative proceeding.
You hereby agree that with respect to any and all disputes you may have relating in any way to the services we provide or our relationship (collectively, “claims”) to send us a written Notice ("Notice"). The Notice to us must be sent to the following e-mail address: info@deluxeflights.com The Notice shall describe the nature and basis of the claim or dispute, and specific relief sought. If we cannot reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you may use other options to protect your legal interests, subject to any other limitations to do so set forth in these Terms and Conditions.
No waiver by us of any term or condition set out in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.
The Terms and Conditions and our Privacy Policy constitute the sole and entire agreement between you and us regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.